Version 2026-08-15 · Higher Ed HA Assure™, a product of HA Assure Group Pty Ltd
These terms are a binding agreement between HA Assure Group Pty Ltd ("we", "us", "our") and the organisation on whose behalf they are accepted ("you", "your institution"). They govern use of Higher Ed HA Assure ("the Service").
An administrator of your institution must accept these terms on the institution's behalf before any user of that institution can access the Service. By accepting, that person warrants that they are authorised to bind the institution. We record the acceptance, including the accepting person, the time, the originating IP address and the version accepted.
The Service is a record-keeping, mapping and analysis tool. It organises the governance records you enter, maps them against clause references, and reports what your own records do and do not evidence.
The Service is not, and must not be relied upon as, legal advice, regulatory advice, audit, assurance, certification, accreditation, professional advice or expert advisory services of any kind. We are not your lawyers, your auditors, your accountants or your consultants, and no lawyer-client, auditor-client or other professional relationship arises from your use of the Service.
In particular, the Service does not:
Every assurance rating, readiness percentage, gap, warning and recommendation produced by the Service is a description of the records you have entered, not a legal conclusion. A clause rated "Assured" means the record for that clause is complete in the ways the Service measures; it does not mean the underlying governance was adequate, that the paper was any good, or that a regulator would agree. Responsibility for your institution's compliance, and for every decision taken in reliance on anything the Service displays, remains yours at all times.
Clause references, mappings, guidance and templates are prepared with care and updated as instruments change. They are a working aid and not a substitute for the legislative text. You must verify any clause against the Federal Register of Legislation, and any regulatory expectation against the regulator's own published guidance, before relying on it in a submission, an application or a board paper.
We do not warrant that the Service, its standards content, its mappings or its outputs are accurate, current, complete, error-free or fit for any particular purpose, beyond any warranty that cannot lawfully be excluded. Content may contain errors or omissions and may become out of date between updates.
You are responsible for the accuracy, completeness, lawfulness and quality of everything you enter. The Service reports on your records; it cannot detect that a record is wrong, backdated, incomplete or misleading. Outputs are only as reliable as the inputs.
You must: keep credentials secure and not share accounts; ensure users you invite are entitled to the access you give them; remove users promptly when they leave; use the Service only for lawful purposes and in accordance with these terms; and not attempt to access another institution's data, probe or circumvent security controls, or use the Service to store material you have no right to hold.
Administrators control who has access and at what level, including granting external reviewers time-limited access. You are responsible for those access decisions and for what the people you invite do with the access you give them.
You will inevitably enter personal information about other people — board members, staff, students, reviewers, directors and shareholders — and, if you use the registration module, commercially sensitive and financial material.
You warrant that: you have a lawful basis and any necessary authority or consent to collect, upload and have us process that information; you have given any privacy notices required of you; and you will not upload sensitive information beyond what your governance and regulatory purposes require. You are the entity accountable to those individuals for that information. We process it on your instruction and for the purpose of providing the Service.
You must not upload material that infringes another person's rights, that is subject to a confidentiality obligation you would breach by uploading it, or that is unlawful to hold.
To the extent permitted by law, you indemnify us against claims, losses, penalties and reasonable costs arising from: material you or your users upload; your breach of this clause; access you granted to any person; or your use of the Service in breach of these terms or of any law.
We treat your governance content as your confidential information. We will not disclose it except: to our personnel and sub-processors who need it to operate or support the Service and who are bound by equivalent obligations; where you direct or permit us to; or where compelled by law, in which case we will tell you unless prohibited from doing so.
Our operations team can see account and usage metadata — plan, payment status, storage volume, record counts, and the shape of your governance record — because we cannot run and support the platform blind. They cannot read your minutes, agenda outcomes, paper contents or documents unless you invite them into your workspace as a user. Registration application documents are more tightly restricted still.
You must treat non-public aspects of the Service as our confidential information, and must not disclose our pricing, security arrangements or non-public documentation to a competitor.
These obligations survive termination.
Trials run for 30 days and require no card. Subscriptions are billed per institution in advance, monthly or yearly, in Australian dollars, by card, through Stripe. Each plan covers a stated number of governance bodies and users, shown on the pricing page; reaching a limit prevents further additions and never removes or alters anything already recorded. Fees may change on 30 days' notice; a change never applies to a period already paid for. Amounts are exclusive of GST unless stated. Cancellation takes effect at the end of the paid period. We may suspend for non-payment and terminate for serious or repeated breach.
Your governance records remain yours. We store and process them to provide the Service. An administrator may export the workspace at any time, including during a suspension or after a trial expires — we will not hold your own records hostage. If your subscription ends, your data is retained for 90 days and then deleted. Tell us sooner and we will delete it sooner.
We aim for continuous availability and the platform is built on infrastructure designed for it, but we do not warrant uninterrupted or error-free service. Maintenance is performed with notice where practicable. We are not liable for unavailability caused by matters outside our reasonable control, including failures of Cloudflare, Stripe or our email provider, network faults, or your own systems.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where the Australian Consumer Law applies and permits us to do so, our liability for a failure to comply with a consumer guarantee is limited, at our option, to re-supplying the Service or paying the cost of having it re-supplied. Every other limitation in these terms applies only to the extent the law allows.
Subject to clause 9, and to the maximum extent permitted by law:
Each limitation is severable. If one is found unenforceable, the others continue to apply.
You must bring any claim within 12 months of becoming aware of the matter giving rise to it, to the extent the law permits such a limit.
The Service is delivered entirely online. We do not attend your premises, conduct on-site work, or provide services at any physical location of yours as part of the Service. Accordingly we accept no liability for personal injury, death or property damage occurring at your premises or arising from your operations, and nothing in these terms makes us responsible for the safety of your premises, your people or your students.
If separate consulting, advisory or audit services are ever engaged from us or a related entity, those services are governed by a separate written engagement — not by these terms — and any insurance, professional indemnity or public liability arrangements will be dealt with in that engagement. Nothing in your subscription to the Service constitutes such an engagement.
Each party is responsible for maintaining its own insurances appropriate to its own operations.
You may cancel at any time; access continues to the end of the paid period. We may suspend access immediately where we reasonably believe there is a security risk, unlawful use, or non-payment, and may terminate for serious or repeated breach. On termination your export rights under clause 7 continue for the retention period.
We may update these terms. Material changes are published with a new version number, and an administrator of your institution must accept the new version before use continues. Continued use after acceptance constitutes agreement. Every acceptance is recorded with its version.
These terms are governed by the laws of Western Australia, and each party submits to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them.
These terms are the entire agreement about the Service and supersede earlier representations. If a provision is unenforceable it is severed and the rest continues. A failure to enforce is not a waiver. You may not assign these terms without our consent; we may assign on notice as part of a transfer of our business. Notices to us go to info@ha-assure.com.
HA Assure Group Pty Ltd · Perth, Western Australia · info@ha-assure.com